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Customer Service: +39 340 55 76 674
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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*Not compatible with AT&T, Cricket, Sprint,Verizon, Boost Mobile
*Some network carriers have not been displayed because their 5G networks are not yet in mass commercial use. If you have participated in this carrier's testing program, please check with the carrier about the 5G frequencies they use, so that you can check whether Note 18 Ultra 5G supports their network.
MediaTek Dimensity 720 5G
1.1: For non-human damage, we support 1 year warranty counted from the date of purchase. not including accessories and batteries.(Buyer is responsible for the returning shipping cost.)
1.2 : For any exchange or refund,we need the product must be in its original condition,including the box,and all accessories.Buyer is responsible for the returning shipping cost.
After receiving the goods, please inspect the package immediately and record an unboxing video. If there are any issues, please contact us promptly
2.1:The difference between (European union)(Other Area)(Russian Area)
There is no difference between software and hardware, just to comply with relevant laws and regulations. Users are expected to select the corresponding version based on their region when purchasing.
When the corresponding version is out of stock. we will replace another version for you,does not affect the use . Please don't worry
2.2:The stated ROM amount shows the maximum available ROM with nothing installed. However, the Android OS will occupy some of this ROM. The available ROM on the device will be less than the publicity.
2.3: The standard testing information of the phone is referred to the information from AnTuTu Benchmark App, and we don't bear the testing information from CPU-Z as it is normally suitable for computer. Also, we don't bear the test information from other apps or through other devices. Since we can't make sure their accuracy and profession.
3.1:We ship to most of &FPO.
3.2: Items are shipped from China using Ali Express Standard Shipping,reach most of countries within 10 to 20 business Delivery time depends on destination and other factors, it may takes up to 30-45 business days .
4.1: We maintain high standards of excellence and strive for 100% customer satisfaction!
4.2: Feedback is very important, we hope you can contact us immediately before you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them .
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is the result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of delivering your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time needed to receive your return from the shipping company (5 to 10 business days), the time needed to process your return once received (3 to 5 business days), and the time needed for your bank to process our refund request (5 to 10 working days). If you need to return an item, simply log in to your account, view your order using the "Complete Orders" link in the My Account menu and click the Return Item(s) button. We will notify you via email of the refund once the returned item has been received and processed.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order